Privacy Policy

Here’s a summary of our Privacy Policy.

We are committed to strong and meaningful privacy protections. Our Privacy Policy details the information we collect, how we use and disclose it, and the choices you have about certain uses and disclosures of information we have about you. We’ve summarized key elements of the policy here for your convenience.

What information does Verizon collect?

We collect information you provide to us, about your use of our products and services and about your interactions with us. We also collect information about how our network and your devices are working, including the location of your wireless devices. We also obtain information about you from other companies, such as credit, demographic and interest information.

How does Verizon use information?

We use information to provide you with services and enhance your experiences with us. This includes delivering and maintaining your products, services, and your account and billing records; developing new products and services; personalizing your experiences; and delivering marketing offers to you.

Does Verizon disclose information it has about me?

We disclose information within Verizon, with service providers and with others. 

We disclose information within Verizon including with our affiliates; with service providers who perform work on our behalf; and with others as described in this policy including for fraud prevention, directory assistance, legal compliance, credit and collections, caller id, and certain advertising purposes. We also respond to legal requests and may disclose information with your consent.

Does Verizon have programs that allow other companies to use information about me?

We have optional programs that allow Verizon and third parties to show you advertisements that are more personalized and useful to you or to help third parties verify your identity. Another program develops insights by analyzing de-identified customer information and reporting on aggregate behaviors.

What choices do I have about uses of personal information?

You have choices about how Verizon reaches you with marketing and whether certain types of information may be disclosed within Verizon for marketing purposes. You also have choices about whether information we have about you may be used for our advertising and insights programs, for verification purposes, and for certain uses of device information where applicable. You also have a choice about whether our websites and apps may disclose information for certain targeted advertising purposes.

How does Verizon protect information that it has about me, and how do I update my account details?

We have a variety of safeguards in place to help protect information against unauthorized access, use or disclosure. You can also access and update information we have about you and delete certain information we have.

Do I have specific rights under privacy laws in the United States?

You may have additional rights under the Cable Act and state laws, including California, Colorado, Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia and Washington privacy laws.

How do I learn about changes to this privacy policy?

We periodically update our privacy policy. We provide a brief summary of these updates when we make them. If we change the way we use or disclose information that identifies you in a way that is materially different from what was stated in our privacy policy at the time the information was collected, you will be given an opportunity to update your choices about the new use or disclosure.